Refunds & Cancellation

You can cancel at any time, without giving a reason and without contacting us, from Settings → Subscription in the app. That opens a secure billing portal provided by our payment processor, Stripe, where you can cancel your subscription, change your payment card, or download your invoices.

Cancelling takes effect at the end of the period you have already paid for. You keep full access until that date, and you are not billed again. We do not end your access early when you cancel, because you have paid for that period.

After the subscription ends, your account remains open and your data stays intact. You continue to have free access to manual logging, barcode scanning, your full history, and CSV export. Nothing is deleted because you stopped subscribing.

Subscriptions are billed monthly in advance. If you cancel part-way through a month, we do not ordinarily refund the remainder of that month, because your access continues to the end of it.

We will refund a payment where:

• you were charged after cancelling, or charged more than once for the same billing period;
• a fault on our side meant the paid features were substantially unavailable for a significant part of the period you paid for;
• you were charged because of a clear error on our part, including a charge you did not authorise; or
• you subscribed by mistake and tell us promptly, before making significant use of the paid features in that period.

Refunds are returned to the original payment method. Once we approve a refund it is issued immediately on our side; how quickly it appears on your statement is determined by your bank or card issuer, and typically takes five to ten business days.

Nothing on this page limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

The policy set out above describes how we ordinarily handle refunds. It operates in addition to those guarantees, not instead of them. If you believe a consumer guarantee applies to your situation, contact us and we will deal with it on that basis.

Please note that the app produces estimates, and that inherent variability in an estimate is not by itself a fault in the service. Our Pricing and Terms of Service pages describe those limitations plainly, and we do not claim precision the app does not have.

Please contact us first, at info@keycornereducation.com. Include the email address on your account and the date and amount of the charge. Most billing problems are a mismatch we can see and fix directly, and contacting us is almost always faster than a bank dispute.

You retain the right to dispute a charge with your bank or card issuer (a “chargeback”) whether or not you contact us first. If you do, we will provide our payment processor with the records of your account and the transaction. Note that a disputed payment normally results in the subscription being cancelled immediately while the dispute is resolved.

If we cannot resolve a complaint between us, you can escalate it to the consumer protection agency in your state or territory, or to the Australian Competition and Consumer Commission.

We may change the price of a subscription. If we do, we will give you at least 30 days’ notice by email before the new price applies to you, and you are free to cancel before it takes effect. The full terms of that are in section “Changes to the price” of our Terms of Service.

KCalorie Tracker is operated by KC APPLICATION (ABN 30 727 481 200), a sole trader registered in Australia. For anything on this page, email info@keycornereducation.com. We aim to respond within two business days.